Kingsdale Foundation School

Service & Maintenance

Kingsdale’s Objective

Kingsdale Foundation School, located in Dulwich, London is a mixed secondary school with a pupil population of over 1,000. The school has to manage a variety of complex security threats and student and staff safety is paramount. It therefore relies on an extensive range of security technologies.

The Requirement – Security Service & Maintenance

• Engineer site visits twice a week to check all equipment
• Remote monitoring of security systems
• Quick response time for reactive maintenance
• Documented key performance indicators (KPIs) and service level
agreements (SLAs)

The ClearView Solution

ClearView provided Kingsdale with a free audit of their fire and security
systems and provided recommendations to save money and improve
their security.

We advised that their support contracts would operate more effectively
where SLAs and KPIs, such as response and final fix times, were more
clearly defined.

Preventative maintenance was highlighted as a priority to identify any
potential problems with the equipment before faults develop. This would
ensure minimum down time.

Finally, ClearView installed secure engineer remote access at the school.
This allows proactive monitoring of the system to identify potential
issues before they develop into faults and allows remote fault resolution.

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