CCTV Maintenance

Depending on the type of system you have installed, the CCTV camera locations and the amount and frequency of damage that occurs will dictate how often your CCTV system will need to be serviced. Furthermore, other factors must be considered, such as if the system has remote CCTV monitoring.

The British Standards for video surveillance systems for use in security is BS EN 62676-4:2015. This standard provides recommendations for testing and maintaining surveillance systems. The standard recommends that an assessment be carried out to consider the manufacturers, instructions, and operational and environmental factors at least annually. It cites the need to maintain CCTV licenses and implement patch updates for system software and firmware updates. Typically, we recommend that a CCTV service be carried out annually per the above standards. Cost-effective CCTV maintenance can save you money and keep your CCTV system operational longer.

By carrying out regular maintenance of your CCTV surveillance system, you will be able to maintain the serviceability of the equipment for longer, thus saving costs. If your systems malfunction, it is important that it is dealt with promptly to maintain the effectiveness of your safeguarding CCTV equipment.

CCTV maintenance visits should be recorded in your CCTV maintenance logbook, and this is very important as your insurance company may request this information if you submit a claim. The small print for your insurance cover will often state that an NSI-accredited security maintenance provider must maintain your security equipment.

A certified CCTV maintenance company should carry out CCTV checks to ensure the CCTV surveillance system is maintained correctly. This will safeguard your system so it performs as designed when you need it most when an incident occurs. National Security Inspectorate (NSI) Gold-accredited security companies are audited several times yearly to ensure compliance and quality assurance.

ClearView has provided CCTV installation and maintenance in the UK for over 25 years. We are relied upon by clients such as police forces, the MOD and Network Rail for our expertise and professionalism. Please take a look at our case studies.

ClearView offers competitively priced CCTV maintenance contracts with finance options also available. With a CCTV maintenance contract from us, you will benefit from the following:

• Keep your staff and property safe
• Ensure CCTV compliance with NIS Gold standards
• Reduce call outs
• Reduced support costs
• Extend the system life of your CCTV equipment
• Support for all security equipment for all manufacturers
• Equipment maintained using state-of-the-art asset management software
• Unique client portal to see the serviceability of your site assets
• A dedicated account manager assigned
• Industry-leading first fix rates and response times
• Market-leading ISOs for quality management, health and safety and environmental management system

As an accredited NSI Gold installer, Clearview will rigorously test your CCTV equipment to ensure it is working optimally, by the guidance outlined in the National Code of Practice 104.3. The list below documents a sample of what will be checked whilst servicing your equipment.

• Check with the customer for any problems regarding functionality.
• Check the image on the CCTV system (view, telemetry, wiper, focus, interference).
• Replay nighttime footage to check IR functionality and focus.
• Remove cover from CCTV camera and clean Perspex inside & out (if required).
• Clean and check CCTV camera and lens for signs of damage/deterioration.
• Log all test results onto maintenance report, including recommendations.
• Report on any temporary obscuring of image, e.g. tree branches etc.
• Re-check image on CCTV system (view, telemetry, focus, interference).
• Re-fit cover to CCTV camera and clean housing.
• Check all seals are intact and functional on all equipment.
• Confirm CCTV camera housing/mounting is secure.
• Clean IR lamps/sensors and check the functionality of IR power on the light sensor switch.
• Check bird spikes are secure.
• Clean wiper blades if appropriate.
• Check back-focus on PTZ camera/lens.
• Re-focus if necessary and confirm lens locked.
• Visual Check of connections and cabling.

• Inspect unit for damage/obstructions that might impair functionality.
• Remove the cover to the unit and check for blown caps, especially around the CPU.
• Check all internal devices/wiring are secured and seated correctly.
• Check functionality of all fans, and clean dust/ debris from all filters.
• Replace cover and check all connections are working and secure.
• Reboot PC checking as the system boots up for problems.
• Confirm all usernames, passwords and access rights are present and correct to specification.
• Check system time & date is correct.
• Check windows logs for errors/warnings, and all programs work correctly.
• Confirm that server software is set to auto-start from boot.
• Confirm IP Details (where applicable) are correct as per specification.
• Check in the system device manager for any hardware issues or faults.
• Check drive management that all system drives are present and working correctly.
• Run disk clean up on all drives.
• Run disk check utility to check for drive errors.
• Defragment system hard drive.
• Look for orphan files and delete files being held beyond the specified retention period.
• Run server software and check full functionality.
• Burn test footage onto DVDs from each burner drive.
• Submit maintenance reports to the office, including any recommendations for system improvement.

Whatever the fault with your fire or security system, our experienced engineers will find a solution to alleviate the problem, keeping system downtime to a minimum.

• We provide a guaranteed Next Working Day emergency call out service Four hour response 24/7/365 to intruder alarm systems.
• Tailored response times can be agreed to suit your individual requirements.
• Vehicles are stocked with a wide range of spares to enable first time fixes of most problems.
• We have dedicated drivers who assist with replenishment of van stock, deliveries direct to site and collections of faulty equipment to  improve the speed and turnaround times, alleviating the need for engineers to return to base unnecessarily.
• ClearView is committed to keeping you updated at all times.
• Our engineers and office support staff will endeavour to call to confirm  appointments, estimated arrival times and delays caused by factors outside our control.

ClearView’s in-house engineers can remotely connect to your CCTV system and continuously monitor your equipment to:

• Find any potential problems before they develop into faults.
• Carry out a quick diagnosis of the problem.
• Resolve the issue without the need for a site visit.

We partner with a number of leading CCTV specialist manufacturers, including:

• Honeywell
• Avigilon
• HIKVision
• IndigoVision
• CBC (Europe)
• Dahua

Additional manufacturers we service and maintain include: Samsung, Axis, Panasonic, Sony, Redvision, WEC, Altron, Ganz, BBV, Pelco, Eneo, Raytec, Tecton, Mobotix, NVT, Videoswitch, Heitel, Qnap, Verint, Pentax and Dedicated Micros.

Save money with Synergy Fire & Security maintenance. Your priorities lie in keeping your workplace fully functional, safe and efficient, which is why at ClearView we offer you an excellent comprehensive service for your CCTV equipment.

If you have other fire and security equipment, you can save time and money by combining the cover all at once with our bespoke Synergy security service and maintenance package for a monthly fixed fee.