CCTV Maintenance

As an accredited NSI Gold installer, Clearview will rigorously test your CCTV equipment to ensure it is working optimally, in accordance with the guidance outlined in the National Code of Practice 104.3. The list below documents a sample of what will be checked whilst servicing your equipment.

• Check with customer for any problems regarding functionality.
• Check image on CCTV system (view, telemetry, wiper, focus, interference).
• Replay night time footage to check IR functionality and focus.
• Remove cover from CCTV camera and clean Perspex inside & out (if required).
• Clean and check CCTV camera and lens for signs of damage/deterioration.
• Log all test results onto maintenance report including recommendations.
• Report on any temporary obscuring of image e.g. tree branches etc.
• Re-check image on CCTV system (view, telemetry, focus, interference).
• Re-fit cover to CCTV camera and clean housing.
• Check all seals intact and functional on all equipment.
• Confirm CCTV camera housing/mounting is secure.
• Clean IR lamps/sensors and check functionality of IR power on light sensor switch.
• Check bird spikes are secure.
• Clean wiper blades if appropriate.
• Check back-focus on PTZ camera/lens.
• Re-focus if necessary and confirm lens locked.
• Visual Check of connections and cabling.

• Inspect unit for damage/obstructions that might impair functionality.
• Remove cover to unit and check for blown caps especially around CPU.
• Check all internal devices/wiring are secured and seated correctly.
• Check functionality of all fans, and clean dust/ debris from all filters.
• Replace cover and check all connections are working and secured.
• Reboot PC checking as system boots up for problems.
• Confirm all usernames, passwords and access rights are present and correct to specification.
• Check system time & date is correct.
• Check windows logs for errors/warnings and all programs work correctly.
• Confirm that server software is set to auto start from boot.
• Confirm IP Details (where applicable) are correct as per specification.
• Check in system device manager for any hardware issues or faults.
• Check drive management that all system drives are present and working correctly.
• Run disk clean up on all drives.
• Run disk check utility to check for drive errors.
• Defragment system hard drive.
• Look for orphan files and delete files being held beyond the specified retention period.
• Run server software and check full functionality.
• Burn test footage onto DVDs from each burner drive.
• Submit maintenance report to the office, including any recommendations for system improvement.

Whatever the fault with your fire or security system, our experienced engineers will find a solution to alleviate the problem, keeping system downtime to a minimum.

• We provide a guaranteed Next Working Day emergency call out service Four hour response 24/7/365 to intruder alarm systems.
• Tailored response times can be agreed to suit your individual requirements.
• Vehicles are stocked with a wide range of spares to enable first time fixes of most problems.
• We have dedicated drivers who assist with replenishment of van stock, deliveries direct to site and collections of faulty equipment to  improve the speed and turnaround times, alleviating the need for engineers to return to base unnecessarily.
• ClearView is committed to keeping you updated at all times.
• Our engineers and office support staff will endeavour to call to confirm  appointments, estimated arrival times and delays caused by factors outside our control.

ClearView’s in-house engineers can remotely connect to your CCTV system and continuously monitor your equipment to:

• Find any potential problems before they develop into faults.
• Carry out a quick diagnosis of the problem.
• Resolve the issue without the need for a site visit.

We partner with a number of leading CCTV specialist manufacturers, including:

• Honeywell
• Avigilon
• HIKVision
• IndigoVision
• CBC (Europe)
• Dahua

Additional manufacturers we service and maintain include: Samsung, Axis, Panasonic, Sony, Redvision, WEC, Altron, Ganz, BBV, Pelco, Eneo, Raytec, Tecton, Mobotix, NVT, Videoswitch, Heitel, Qnap, Verint, Pentax and Dedicated Micros.

Save money with Synergy Fire & Security maintenance. Your priorities lie in keeping your workplace fully functional, safe and efficient, which is why at ClearView we offer you an excellent comprehensive service for your CCTV equipment.

If you have other fire and security equipment, you can save time and money by combining the cover all at once with our bespoke Synergy security service and maintenance package for a monthly fixed fee.