CCTV Maintenance
CCTV maintenance is a crucial step in ensuring your surveillance system is always up and running. Proactive servicing prevents equipment failure, keeping your surveillance system fully operational.
did you know?
Up to 75% of CCTV systems may have faults rendering their footage useless in legal cases.
In a world where security threats are constant, a reliable CCTV system is the backbone of your defence, protecting your business, staff and assets. However, even the most advanced CCTV installations require regular maintenance to prevent faults, degraded video quality or complete system failure.
At ClearView we deliver professional CCTV maintenance, with fast response times and industry-leading first-time fix rates, keeping your system fully operational 24/7, 365 days a year.
why choose us
Why Do You Need ClearView for CCTV Maintenance?
Choosing ClearView ensures your security system remains reliable, effective and compliant. With the risk of break-ins or asset theft already high, the cost of system failure can be far greater than the cost of regular maintenance.
Our full qualified engineers provide both proactive and reactive maintenance to prevent costly breakdowns and optimise performance. With our services, you can:
Looking for CCTV Installation?Prevent Unexpected Failures
Our maintenance services are designed to catch faults before they escalate. From minor component failures to software glitches, we identify and fix issues early, so your CCTV system is fully functional.
Protect Your Investment with Smart Tracking
Each component is tagged with a QR code or barcode to track service history, condition and maintenance needs. This tracking supports regular upkeep, reduces wear and tear, prevents breakdowns and extends the lifespan of your system.
Stay Fully Compliant & Inspection Ready
We audit your security systems to ensure every asset meets legal standards and industry best practice. You’ll receive a dilapidation report with life expectancy forecasts to help prioritise upgrades.
Preserve Footage Quality for When It Matters Most
Blurry or faulty recordings can render CCTV footage useless. With regular maintenance, we make sure your cameras deliver sharp, clear imagery, day and night,so critical moments are always captured.
Proud to be trusted by the police, the mod, network rail and several local authorities for CCTV maintenance services.
Industry Leading CCTV Maintenance Services
We offer flexible service packages to support every aspect of your security and surveillance systems. Whether that’s regular servicing or fast fault response. Each one is designed to keep your system secure and reduce the risk of unexpected issues.
There are 2 key types of maintenance that our fully qualified engineers undertake:
Planned Preventative Maintenance
Our Planned Preventative Maintenance (PPM) visits keep your system running efficiently with routine checks and audits of your security system.
Key features:
- Audit Reporting – Documented maintenance audits at every visit.
- Issue Tracking – Detailed reports provided to the System Manager.
- Comprehensive System Health Checks– Early fault detection across all key components.
- CRM-Driven Maintenance– Automated scheduling and real-time job tracking for full visibility.
Reactive
CCTV Maintenance
If faults occur, our engineers respond quickly to minimise downtime and restore full functionality.
Key features:
- 24/7 Engineer Response – Emergency support, day or night.
- Remote Diagnostics – Identifies issues quickly to reduce unnecessary call-outs.
- First-Time Fix Approach – Most issues are resolved during the first visit.
- Parts Availability – Rapid sourcing and delivery of replacement parts.
- Logistics – Stocked vans and dedicated drivers.
- Resource Management – GPS tracking ensures the nearest engineer is dispatched efficiently.
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what’s included in a visit
CCTV Maintenance Checklist
Our CCTV maintenance checklist is built to catch faults early and keep your system running reliably:
Camera Checks
As an NSI Gold- accredited provider, we follow the National Code of Practice 104.3 to ensure your CCTV cameras are working at their best. Our qualified engineers carry out detailed checks and adjustments to maintain image clarity and system integrity.
- We ask about any recent problems the client has noticed
- Check for clarity, focus and interference to maintain image quality
- Review IR/ night vision performance
- Clean camera lenses, housings and wipers
- Check fixings, seals, camera housing, mounts and all visible cabling
- Report any temporary obscuring of the image, such as tree branches
- Rechecking the image on the CCTV system (view, telemetry functionality, focus, interference)
- Refitting the cover to the CCTV camera and cleaning the housing
- Cleaning IR lamps/sensors and checking the functionality of the IR power on the light sensor switch
- Clean bird spikes and wiper blades if fitted
- Check and adjust back-focus on PTZ lenses if necessary
- Log all test results onto a maintenance report, including recommendations
Recorder & Control Equipment Checks
We inspect all recorders and control equipment to ensure there are no faults or performance issues that could compromise system functionality.
- Open units and check for blown caps, particularly around the CPU
- Ensuring that all internal devices and wiring are properly secured and seated
- Testing the functionality of all fans and cleaning dust and debris from all filters
- Replacing the cover and confirming that all connections are working and secure
- Rebooting the PC and checking for problems as the system boots up
- Review login credentials and access permissions
- Check time and date settings for accuracy
- Test all power supplies and backup units
- Reviewing Windows logs for errors or warnings and ensuring all programs are functioning properly
- Confirming that server software is set to auto-start from boot
- Verifying IP details (if applicable) are correct according to specifications
- Inspecting the system device manager for any hardware issues or faults
- Checking drive management to ensure all system drives are present and working correctly
- Running disk cleanup on all drives and disk check utility to check for drive errors
- Defragmenting the system hard drive
- Searching for orphan files and deleting files that are being held beyond the specified retention period
- Running server software and testing full functionality
- Burn test footage onto DVDs to verify recording functions
- Submitting maintenance reports to the office and including any recommendations for system improvement
made for business
Why Businesses Choose ClearView for CCTV Maintenance
With 25+ years of experience, ClearView is a trusted CCTV security and maintenance provider. We serve leading businesses, police forces, the Ministry of Defence (MOD) and Network Rail. Our maintenance contracts keep your system running smoothly whilst reducing unexpected CCTV repair costs.
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Fast, Reliable Service
Industry-leading response times and first-time fix rates, extending the longevity of CCTV Cameras. -
NSI Gold & ISO Certified
Security and maintenance done to the highest standards. -
Trusted by the UK’s Top Organisations
Clients include police forces, the MOD and Network Rail. -
Cutting-Edge Asset Management
Our client portal gives you full visibility of your CCTV system’s status. -
Dedicated Account Managers
Personalised, consistent support. - Remote Diagnostics
Reducing the need for on-site visits.
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case studies
CCTV Maintenance Services for Businesses Across the UK
ClearView provides CCTV maintenance services for a wide range of industries, including corporate offices, retail businesses, public sector organisations and critical infrastructure projects. Our expertise extends across major projects, including:
Expert Maintenance for Leading CCTV Systems
Our engineers are trained to service and repair all major CCTV brands, ensuring your security system receives professional maintenance regardless of its make or model. Brands we support include:
Additional manufacturers we service and maintain include: Milestone, Redvision, Verkada, Pelco, Openeye,Flir, Honeywell & Uniview.
Discover The Perfect Maintenance Package For Your CCTV System
Silver
Our Silver Maintenance package ensures your systems receive regular planned preventative maintenance visits and timely emergency call-out response. With this package, you can be assured that your systems are being monitored and maintained to minimise any potential.
Gold
Upgrade to our Gold package for inclusive callouts and regular planned preventative maintenance visits, along with 24/7 telephone support. This package offers comprehensive coverage and support to keep your systems running.
Platinum
For the ultimate peace of mind, opt for our Platinum bespoke package. With 24/7 telephone support included, and discounted rates for future additions or upgrades to your system, you'll have the highest level of support and maintenance available.
Silver |
Gold |
Platinum |
|
|---|---|---|---|
| Planned Preventative Maintenance Visits | |||
| Comprehensive Initial Equipment Assesments | |||
| Asset Tagging of all equipment | |||
| 24/7 Help-desk | |||
| Next Working Day Call-out Attendance | |||
| Unlimited 24/7 Telephone Support* | |||
| Inclusive Call outs | |||
| 5% Discount on System Additions | |||
| 5% Discount on Future System Upgrades | |||
| Inlusive Replacement Parts | |||
| Inclusive Critical Spares Package | |||
| Tailored PPM/Parts/Call out Package | |||
| Customised Company Signage |
The All-In-One Maintenance Solution
Why use multiple vendors for your fire and security systems, when you can partner with a single provider to combine your fire and security maintenance into one cost-effective solution.
Synergy offers an all-in-one maintenance solution so you can concentrate on the day-to-day operations of your business with 24/7 support: knowing compliance is taken care of, risks are handled before they escalate, all at a fixed monthly cost. It’s the smarter way to protect your business, with proactive support that keeps everything running smoothly.
Discover Synergy Security & Fire MaintenanceReduce Cost
Save time and money with a single plan covering all your security and fire maintenance needs. By combining services across one or multiple sites, we offer a more cost-effective option.
One Plan
One plan, one point of contact. We consolidate multiple systems and sites into a streamlined synergy agreement for easier management.
Always Here
Our dedicated Synergy Control Centre is open 24/7, 365 days a year so we are always here when you need us.
FAQS: About ClearView’s CCTV Maintenance
The frequency of servicing depends on your environment and system usage. We recommend regular inspections to prevent faults and extend the lifespan of your CCTV equipment including control equipment and cameras.
Yes. We follow NSI Gold and ISO Standards to ensure your system meets the highest levels of security and maintenance quality.
Use our client portal to view reports, check upcoming visits and monitor issues, accessible anytime from any device.
If CCTV repairs aren’t possible, we’ll suggest cost-effective replacements to match your needs. Our team ensures a quick switch to avoid downtime.
Yes, for high-end residential systems. Our qualified engineers apply the same professional standards used for commercial setups.
Common signs include blurry images, flickering screens, intermittent video loss, storage issues, or unusual noises from control equipment or power supplies may affect image quality, indicating it’s time for regular maintenance.
Yes, we provide remote diagnostics as part of our service. This allows us to remotely access your system and diagnose any issues, reducing the need for on-site visits and minimising any potential downtime.
useful information
CCTV Installation
We provide bespoke CCTV installation to meet your exact requirements.
CCTV Monitoring Solutions
Keep an eye on your property and operations at all times.
Specialist CCTV Systems
Cameras designed for specific purposes or environments.
